Complete orders totaling up to $50 = $5.95 Flat Rate Shipping
Complete orders totaling from $50 to $99 = $9.95 Flat Rate Shipping
Complete orders totaling above $99 = FREE SHIPPING
At this time we will only be delivering to US addresses. In the future we will ship international.
Shipping Times: While the Majority of orders are delivered within 3 – 5 days, please do allow up to 14 days for delivery. Delivery can be delayed due to weather or high order volumes.
To keep prices so low, we are unable to guarantee order delivery times 🙂
Our goal at Otte Foods is to have happy customers and give great customer service. In the unlikely event that an item(s) you ordered is damaged (meaning the product is not usable) or spoiled during transit OR if you are not 100% satisfied with your purchase, please notify us within 7 days of receiving your order by emailing Info@OtteFoods.com or give us a call at 855-200-OTTE (6883) and we will be glad to help.
Since we have such low prices, we are unable to cover the shipping costs to return unwanted merchandise.
Certain merchandise, such as perishable items, personal care items and final sale items are not eligible for return.
***Chocolate Items – If you do order Chocolate products, we will ship them to you, but we are unable to guarantee there will be no melting of the products. Be careful when ordering Chocolate Items during hotter months as you may face the possibility of receiving a melted product. We would be unable to issue a refund for any melted Chocolate products.